Frequently Ask Questions
What is Ethereal Jouels Made of?
Metal:
Here at Ethereal Jouels, We source for high quality metal mainly 925 silver and are thickly plated with real 18k Gold/White Gold coated with a layer of Anti-Tarnish for longer lasting wear. With that said, high quality fashion jewellery that are not solid gold can still experience wear and tear over time.
Stones:
Ethereal Jouels carefully select only high graded diamond stimulants based on the cut, clarity & clarity accustom to each and every jewellery pieces
JEWELLERY CARE
Will your jewellery tarnish?
Ethereal Jouels jewellery are plated with a thick layer of real 18k gold. The increased thickness enhances the longevity of the plating, reducing the likelihood of wear and tear over time. Our jewellery are plated 5x thicker than most of the jewellery in the market. A layer of Anti-tarnish is also use to further protect the pieces from wear and tear. Even there said, it is not a life time jewellery piece as they not in solid gold. To preserve them in pristine condition:-
Avoid Harsh Chemicals that will corrode the 18k gold plating which includes, Lotion, Acid, Bleach, Chlorine, shower gel. Store them properly when not wearing.
Can I wear Ethereal Jouels Pieces to Shower?
Water does not tarnish or corrode our jewellery pieces but the chemical in our shower gel may cause a chemical reaction between the metal and might corrode the gold plating causing wear and tear.
Can I spray perfume over Ethereal Jouels Pieces?
No. Even there said that Ethereal Jouels are thickly plated with real 18k gold, the chemical in the perfume will corrode the real gold layer
Why do my stones look cloudy after 6 months?
Dirt, oil and chemical residue (hand cream, body lotion) that is accumulated overtime can cause the stones to appear cloudy. If this happens you may:-
- Soak them in mild jewellery cleaning solution / mild dish washing liquid
- Gently brush them with a soft bristle tooth brush over water
- Rinse the jewellery and dry them
RETURNS, REFUND & EXCHANGE
ALL ITEMS SOLD ARE NON EXCHANGEABLE & NON REFUNDABLE
What if the item I receive is Damage or Faulty?
At Ethereal Jouels, We take pride in checking our jewellery pieces to ensure that everyone receive their jewellery pieces in perfect condition. If they are damaged during shipping, we offer 1:1 exchange. Please email us at Info@etherealjouels.com alongside with a clear snapshot of the defective product and your Order ID within 7 days upon receiving. Items have to be in its original packaging, unused in its original condition for exchange.
*We do not bear shipping fees for exchange.
SHIPPING/DELIVERY
Do you ship to my country?
We provide worldwide shipping.
Standard Shipping is free for orders $150USD and above